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SquawkBox September 16 – Social Media and Customer Relations Conference call organized by duzins

Agenda
Beyond PR: Can social media actually impact the regular customer? I'll be talking about some recent customer service horror stories of my own, how my blog attracted executive attention and got results. One, Comcast, came via the Comcastcares twitter account. The other came from Capitol One patrolling mentions of their name. Both resulted in mostly positive results but took very different approaches in the way they contacted and later dealt with the situation. Do you have a similar story? Has your blog, your tweets, your literal word-of-mouth messaging gotten you results at a big company? Come prepared to share!
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you don't like our music Dan?
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Tom Orr said:
sorry I missed most of it - trapped on another call
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You are so welcome. Having hosted one of these before I know the process a bit
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duzins said:
thanks guys, much appreciated!
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Dan Rockwell said:
good stuff
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duzins said:
there is no good television provider UGH
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comcastcares! ;o)
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Dan Rockwell said:
yes
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Dan Rockwell said:
all quiet........
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Dan Rockwell said:
oo call failed.. calling back
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Dan Rockwell said:
np
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duzins said:
give me 2 mins
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Dan Rockwell said:
its all quiet
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Dan Rockwell said:
negative cant hear you
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Dan Rockwell said:
ahhh ppl have arrived..
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duzins said:
dan can you hear me?
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Dan Rockwell said:
hold music is kinda soft core porn like, trapped in an elevator of softcore porn music.. alec.. note to dev team, on the music
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Dan Rockwell said:
i'm early and first... ugh
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Dan Rockwell said:
yike...
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